FAQ's

Once shipped, you’ll receive an email with a tracking number. 👉 Click here to track your order Please allow 24-48 hours for tracking details to update after receiving your notification.

Order Processing: 1-3 business days.

Shipping costs vary depending on your shipping destination.

United States

• FREE Shipping: Orders $60.01 USD and above
• Standard Shipping (3–8 Days): $6.99 USD for orders $0 – $60.00 USD

Canada

• FREE Shipping: Orders $82.01 CAD and above
• Standard International Shipping (7–15 Days): $9.99 CAD for orders $0 – $82.00 CAD

Switzerland

• FREE Shipping: Orders CHF 47.01 and above
• Standard International Shipping (7–15 Days): CHF 5.50 for orders CHF 0 – CHF 47.00

New Zealand

• FREE Shipping: Orders $100.01 NZD and above
• Standard International Shipping (7–15 Days): $11.99 NZD for orders $0 – $100.00 NZD

Australia

• FREE Shipping: Orders $85.01 AUD and above
• Standard International Shipping (7–15 Days): $9.99 AUD for orders $0 – $85.00 AUD

United Kingdom

• FREE Shipping: Orders £45.01 GBP and above
• Standard International Shipping (7–15 Days): £5.29 GBP for orders £0 – £45.00 GBP

Germany & Spain

• FREE Shipping: Orders €52.01 EUR and above
• Standard International Shipping (7–15 Days): €5.99 EUR for orders €0 – €52.00 EUR

    We partner with trusted couriers such as USPS, DHL, Australia Post, Sendle, PFL Logistics, and CouriersPlease.

    Note: Delivery times are estimates and may be affected by public holidays or high-volume seasons.

    For full details, please refer to our Shipping Policy.

1. 
   Check common spots (mailbox, porch, neighbors, or building management).
   
2. 
   Wait 24 hours (carriers sometimes mark "delivered" slightly early).
   
3. 
   If still missing, contact support@softintention.co with your order number.
   

I only received part of my order. Some orders are shipped in multiple packages to ensure safety or faster delivery. Check your email for multiple tracking numbers. If items are missing from all packages, please contact us with photos of what you received.

We offer a 30-day return window for eligible items (original condition, tags attached).

• 
  US Orders: We accept returns for any reason (customer pays return shipping).
  
• 
  International Orders: Due to high logistics costs, we do not accept returns for non-quality issues. We only provide refunds/replacements for defective, damaged, or lost items.
  

We use an automated system. Do not send items back without approval.

1. Click the Profile Icon in our store menu.
   
2. Log in with your email and the 6-digit code sent to you.
   
3. Find your order, click "Request Return," and select the items/reason.
   
4. If approved, you will receive an email with a return label and instructions.
   

Once we receive and inspect your return, we will process your refund within 10 business days to your original payment method. Note that your bank may take additional time to post the transaction.

Please inspect your order immediately. If there is an issue, email support@softintention.co with your order number and clear photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

If you’re between two sizes, we recommend sizing up for a more comfortable fit. Each product page includes a detailed Size Guide.

Yes, we carry a Plus Size collection to ensure more body types can find a comfortable fit.

Many of our bras are wireless, designed to provide support and comfort without the discomfort of underwires. Please check the product description for details.

Yes.

Buy 1, Get 2nd At 50% OFF
Buy 2, Get 3rd For FREE!
Buy 4 or More, Save 30%

First Email registration 15% OFF their first order.Can be viewed in the Email.

You can earn points in several ways:

• Place an order – Earn 1 point for every $1 spent.

• Subscribe to our newsletter – Get 10 points when you subscribe.

• Celebrate your birthday – Receive 100 points as a birthday reward.

Points can be redeemed for discounts and exclusive rewards.

You can use your points for the following rewards:

• $5 Discount – Redeem 100 points for $5 off your order.

• 10% Off Discount – Redeem 100 points for 10% off your purchase.

• Free Shipping – Redeem 100 points to get free shipping on your order.

Rewards can be applied at checkout once redeemed.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Venmo, and more.

Yes, all transactions are encrypted and processed securely. We follow strict data protection standards. See our Privacy Policy for more details.

You can reach us via:

• Email: support@softintention.co
• Contact form on our website
• Click the bottom right corner for online chat

We do our best to respond within 1–2 business days.