FAQs

1. Shipping & Delivery

Q: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive a tracking number by email.

Q: How long does delivery take?
A: Delivery usually takes 5–10 business days, depending on your location. If your package is delayed or lost, please contact us with your tracking number and we’ll assist you.

Q: Do you offer free shipping?
A: Yes. All orders within the USA ship free. For Australia (AU), Canada (CA), and New Zealand (NZ), orders over USD $69 qualify for free shipping.

Q: What if my package arrives damaged?
A: Please keep the original packaging, take photos of the damage, and contact us at support@softintention.co with your order number. We’ll help resolve the issue promptly.

2. Returns & Refunds

Q: Can I return or exchange an item?
A: Yes, items may be returned if they are unworn, unwashed, undamaged, and in their original packaging with tags attached.

Q: What is the return window?
A: You must request a return within 14 days of receiving your order.

Q: Who pays for return shipping?
A: A $5 return shipping fee applies to all returns. Original shipping charges are non-refundable.

Q: Are there items that cannot be returned?
A: Yes. Final Sale items and underwear cannot be returned or refunded unless they arrive defective or damaged.

Q: How long does it take to process a refund?
A: Refunds are processed within 7–10 business days after we receive and inspect your return. Funds are issued back to your original payment method.

3. Products & Sizing

Q: How do I choose the right size?
A: If you’re between two sizes, we recommend sizing up for a more comfortable fit. Each product page includes a detailed Size Guide.

Q: Do you offer plus sizes?
A: Yes, we carry a Plus Size collection to ensure more body types can find a comfortable fit.

Q: Do your bras have underwire?
A: Many of our bras are wireless, designed to provide support and comfort without the discomfort of underwires. Please check the product description for details.

4. Promotions & Discounts

Q: Do you offer multi-buy discounts?
A: Yes. Buy 2 items and get 20% OFF. Buy 3 items and get 25% OFF.

Q: Is there a discount for new customers?
A: New subscribers often receive 10% OFF their first order.

5. Payment & Security

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Venmo, and more.

Q: Is my payment secure?
A: Yes, all transactions are encrypted and processed securely. We follow strict data protection standards. See our Privacy Policy for more details.

6. Customer Support

Q: How can I contact customer service?
A: You can reach us via:

Q: How fast will I get a response?
A: We do our best to respond within 1–2 business days.