Thank you for choosing Soft Intention! We are committed to delivering your order as quickly and efficiently as possible.
1. Shipping Destinations & Origin
We currently ship to the following regions:
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USA: Dispatched directly from our US warehouse.
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International: (UK, CA, AU, NZ, DE, ES, DK, CH) Dispatched directly from our factory.
Note: If your country is not listed, we currently do not offer shipping. For special inquiries, please contact us at support@softintention.co.
2. Shipping Rates
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Most Countries: FREE shipping on orders over USD 60. For orders USD 60 and under, a flat shipping fee of USD 6.99 applies.
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Northern Europe (DK, CH): FREE shipping on orders over USD 60. For orders USD 60 and under, a shipping fee of USD 8.00 applies due to distance.
3. Processing & Delivery Time
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Processing: All orders are processed within 1-3 business days.
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USA Delivery: 3-8 business days.
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International Delivery: 7-15 business days.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package anytime through the following link: 👉 Track Your Order Here
5. Damaged Items
If your package arrives damaged, please save all packaging materials and contact us immediately at support@softintention.co with your order number and photos of the damage.
6. Contact Us
If you have any questions, please reach out to our support team:
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Email: support@softintention.co
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Business Hours: Monday to Friday, 9:00 AM – 6:00 PM