Shipping Policy
Thank you for choosing Soft Intention! We are committed to delivering your order as quickly and efficiently as possible.
1. Shipping Destinations & Origin
We currently ship to the following regions:
United States
Orders are dispatched directly from our US warehouse.
International Regions
We ship to the following countries: United Kingdom, Canada, Australia, New Zealand, Germany, Spain, and Switzerland.
International orders are dispatched directly from our factory.
Note: If your country is not listed, we currently do not offer shipping. For special inquiries, please contact us at support@softintention.co.
2. Shipping Rates
Shipping costs vary depending on your shipping destination.
United States
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FREE Shipping: Orders $69.00 USD and above
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Standard Shipping (3–8 Days): $6.99 USD for orders $0 – $68.99 USD
Canada
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FREE Shipping: Orders $94.00 CAD and above
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Standard International Shipping (7–15 Days): $9.99 CAD for orders $0 – $93.99 CAD
Switzerland
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FREE Shipping: Orders CHF 54.00 and above
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Standard International Shipping (7–15 Days): CHF 5.50 for orders CHF 0 – CHF 53.99
New Zealand
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FREE Shipping: Orders $117.00 NZD and above
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Standard International Shipping (7–15 Days): $11.99 NZD for orders $0 – $116.99 NZD
Australia
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FREE Shipping: Orders $96.00 AUD and above
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Standard International Shipping (7–15 Days): $9.99 AUD for orders $0 – $95.99 AUD
United Kingdom
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FREE Shipping: Orders £51.00 GBP and above
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Standard International Shipping (7–15 Days): £5.29 GBP for orders £0 – £50.99 GBP
Germany & Spain
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FREE Shipping: Orders €58.00 EUR and above
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Standard International Shipping (7–15 Days): €5.99 EUR for orders €0 – €57.99 EUR
3. Processing & Delivery Time
Processing Time:
All orders are processed within 1–3 business days.
Estimated Delivery Time
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United States: 3–8 business days
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International Orders: 7–15 business days
Please note that delivery times may vary due to customs processing, holidays, or carrier delays.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your order anytime using the link below:
👉 Track Your Order Here
5. Damaged Items
If your package arrives damaged, please keep all packaging materials and contact us immediately.
Email us at support@softintention.co with:
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Your order number
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Photos of the damaged package and items
Our support team will assist you as quickly as possible.
6. Contact Us
If you have any questions regarding shipping or your order, please contact us.
Email: support@softintention.co
Business Hours: Monday – Friday
9:00 AM – 6:00 PM